Over the past few years, Robb and I have been purchasing new pans as we've needed them. We've been so happy with the Calphalon Kitchen Essentials line from Target - we've purchased 3 different sized pans from there and use at least one of them every single day.
But, over the past few months we've noticed 2 of our pans (8 inch omelet pan and 12 inch skillet) have been increasingly difficult to use. So, we started looking at replacing them and discovered that Calphalon has redesigned the Kitchen Essentials line.
In my research, I discovered that Calphalon has a 10 year warranty on their pans and if you mail back your pans with a letter explaining what's wrong with them and the pans are found defective, they will mail you brand new replacements. So, a couple of weeks ago, I boxed up our pans, wrote a simple note explaining what went wrong and mailed them off.
Yesterday, when I came home from work Robb discovered 2 boxes outside of our front door. One of those was from Calphalon! And inside we found 2 new pans. We are a little sad to discover that they are the newly redesigned ones that we don't like as much, but new pans are new pans, we're happy either way.
Now, we need to start shopping for new pots as ours are my set from college and they are desperately in need of replacement. And you can bet that we will be purchasing them from Calphalon!
*I promise I was not compensated for this, I just wanted to write about good customer service!